Frequently Asked Questions
Everything you need to know about our premium skincare and shopping experience.
Are Biotrade products suitable for sensitive skin?
Yes, our products are dermatologically tested and formulated with high-quality ingredients specifically designed to be gentle yet effective for various skin types, including sensitive skin.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the country. International shipping times vary depending on the destination, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you test your products on animals?
No, Biotrade is committed to ethical beauty. We do not conduct animal testing on any of our products or ingredients.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.