Returns & Exchanges
At Biotrade, we want you to be completely satisfied with your skincare journey. If a product does not meet your expectations, you can return it within 30 days of purchase in its original packaging.
Initiate Your Request
Contact our customer support team or log into your account portal to submit a return request with your order number and reason for return.
Prepare the Package
Securely pack the unused beauty products in their original boxes to ensure they are protected from damage during transit.
Ship to Biotrade
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing